FAQ

Where are you located?

We are located at 92 College Street, Riverdale, Palmerston North.
 

What are your opening hours?

We are open 6 days a week: Monday – Friday: 8am – 6pm, and Saturday 9am – 1pm.

 

How much does a consultation cost?

At present, the price for a vet consultation is $49.50.

 

How long is an appointment?

15 minutes is our standard appointment length, but we can extend this if you call us prior to your appointment.

 

How do I register as a new client?

We welcome all new and existing clients at the moment. To register with us, please go to the Book An Appointment page, fill out your details and create an account. Alternatively, you are welcome to call us to register over the phone, or visit the clinic to see us in person.

 

How do I book an appointment for my pet?

To book an appointment, simply visit the Book An Appointment page, create or log in to your account, select your pet, and choose from the available appointment slots.

For urgent queries or emergencies, please call us and speak to one of our friendly team members.

 

What types of animals do you see, and what services do you offer?

We gladly see all sorts of companion animals, that includes dogs, cats, small mammals (rabbits, guinea pigs, rats and mice). Our vet has experience in all breeds of dogs and cats, including those that may need more breed-specific care or surgery (for example, bulldogs).

To see a full list of services we provide for your fluffy family members, click here.

 

How do you take payments?

We accept Eftpos debit and credit cards. We do not accept cash, cheques or online payments.

We are unable to offer credit terms or payment plans at present, but we encourage pet parents to take up pet insurances, which takes all the financial worry out of the care of your four-legged family member.

 

What is the price for a vaccine and what does it cover?

We are happy to discuss and administer vaccines for your beloved dog, cat, or rabbit. Each animal may need different vaccines, depending on their age and circumstances. To get a price for your pet's vaccine, feel free to give us a call.

 

What is the price of a spey/neuter/surgery/dental procedure for my pet?

The Vet has brand new surgical and diagnostic facilities, and a full range of equipment to perform from routine spey and neuter right up to orthopeadic and soft tissue surgeries. Every pet is different and we tailor each procedure to their individual needs, therefore, the cost may vary. 

For an obligation-free estimate of your pet's surgery, feel free to call and talk to our friendly team. In some cases, we may ask you to bring your fluffy friend in for an initial consultation and examination, and work with you to come up with a treatment plan. All costs will be discussed, so there will be no surprises

 

Do you clip nails?

We sure do, and you can book your nail clip appointment here.

If your pet is a bit anxious or really doesn’t want this done, then we may need to discuss using a sedative / anxietolytic to make things stress free. Call us beforehand if you think this might be a problem or if sedation may be required.
 

Do you offer grooming?

Unfortunately, not currently. The dedicated groomers train for years to do such an amazing job so we leave it to their skilled hands. If your dog or cat is beyond normal grooming or requires sedation to clip those thick mats out, then we can assist with this.
 

Do you offer end of life services?

When our pets get older, they may require extra care or medications, and more frequent visits to us to help them at this stage of their lives. Quality of life discussions are always available, and we also offer euthanasia with a variety of options for the return of your loved one’s ashes.

 

Located The Vet, 92 College Street, Riverdale, Palmerston North 4412 | Phone 06 357 7733 | Email office@thevet.co.nz

Opening Hours: Monday – Friday: 8am – 6pm | Saturday: 9am – 1pm | Sunday: Closed

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